General Questions
How can you guarantee quality?
We have professional QC team to make sure that our product in good condition. Always a pre-production sample before mass production; Always final inspection before shipment.
Is sample order acceptable and free?
Yes, for most of the batteries and solar panels, sample orders for testing quality is reasonableand acceptable. The sample will be charged a cost, but the cost will be refunded after the bulk order.
What services can you provide?
Accepted Delivery Terms: FOB, CFR, CIF;
Accepted Payment Currency: USD, EUR, GBP.
Accepted Payment Type: T/T, L/C, D/P, D/A, MoneyGram, Credit Card, PayPal, Western Union,Cash, Escrow.
How long is your products warranty?
10 years for energy storage system batteries, 25 years for solar panels, more details will beshown in the proforma invoice.
How Long Does lt Take To Receive My Order?
The shipping time will vary depending on your location, but we typically ship orders within 3-7 business days. Once shipped, delivery times usually range from 5-25 business days.
Do you have any certificates to prove your products quality?
Yes, we have CE, MSDS, UN38.3, lEC, ROHS, design patent certificates, etc.
What payment terms can you accept?
TT/Paypal/West Union/etc.
Solar Panel Solar System Questions
What are the advantages of Lipep solar panels?
We are the professional solar panel manufacturer, and we also provide you with other brandoptions, such as Longi, JA Solar, Jinko, Canadian Solar, with betterprices, and better models at the same time.
Can you print our company's logo on the PV panels?
Yes! And we accept OEM&ODM orders.
Do you support on-grid solar system?
Yes, sure. We have made great achievements on home solar storage system and commercialenergy storage system. From 2021 to 2025, we launched over 3GW projects in total in Germany, Austria, South Africa, Brazil, Bahamas and other countries. lf you have special requirements, feel free tocontact us.
Energy Storage Batteries Questions
Is OEM/ODM battery pack available?
Yes, OEM/ODM battery packs are warmly welcome. Our professional engineers will providetechnical support.
What information do you need to make a customized battery pack?
We need the details below:
(1) Size of the battery pack you need in mm.
(2)Capacity of the Battery pack; Voltage of the battery pack.
(3) Max discharge current.
(4) Cable and connector types you need.
(5)Casing and Terminals if required.
(6)Any protection circuits you may need.
Can you print my logo on the battery cover?
Yes, custom logo service and branding is available.
What inverter brands are compatible with your energy storage system?
Most mainstream invereters are compatible with our system.
How do you arrange shipment for batteries?
We have long-standing forwarder partner who arranges all our shipments to all countries.Although batteries are categorized as dangerous goods, you should rest assured that your cargowill be delivered through our experienced shipping partners.
Is battery pack BMS included?
Yes, most of our produtcs are offered with BMS for protection in every way to allow a safe use forresidential.
What's your MOQ?
According to your battery voltage and capacity.
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